Refund policy

Return & Refund Policy

At SOLACE, we want you to feel confident in every purchase.

Returns

We accept returns of eligible items within 14 days of delivery. To qualify, items must be unworn, unwashed, in their original condition, and have all original tags attached.

To request a return, contact us at [jdanial1205@gmail.com] with your order number and reason for return.

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we will notify you of the refund decision. Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to process the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can help resolve the issue.

Return Shipping

For eligible change-of-mind returns, customers are responsible for return shipping unless otherwise required by law. SOLACE will cover reasonable return shipping for confirmed defective or incorrect items.

Exchanges

For a different size or color, contact us to check availability. If a direct exchange is unavailable, you may return an eligible item and place a new order.

Preorders

Preorder fulfillment estimates will be displayed before purchase. Cancellation and refund rights remain subject to applicable consumer laws.

Nothing in this policy limits your statutory consumer rights.